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How we protect your account and follow local law

Your account with us operates under clear rules that protect your funds, your data, and your right to withdraw whenever you need to.

Account security from day oneClear withdrawal verificationLocal payment compliance
qqdewa How we protect your account and follow local law
REACH US ANYTIME

How to contact our legal and support teams

We keep legal inquiries and account disputes separate from daily gameplay support so you get the right expert the first time.

Live Chat Open the chat box in your account lobby.
Email Support Send legal or account queries to [email protected]. We reply within 4 business hours.
WhatsApp Contact Message us on the WhatsApp number listed in your account settings.
SECURITY AND TRANSPARENCY

Data handling, cookies, and your rights as an account holder

We encrypt all data transmitted to and from your account using industry-standard TLS protocol.

Encryption & Passwords

All account traffic uses TLS 1.2 or higher. Your password is hashed server-side; we never store it in plain text.

Cookie Policy

We use session cookies for login persistence and analytics cookies to improve the site. Third-party tracking cookies are disabled.

Data Retention

Account data is kept for 7 years post-closure for dispute resolution and legal compliance.

Your Rights

You can access, correct, or request erasure of personal data. Submit requests to [email protected]. Response within 30 days.

Third-Party Sharing

We share account data only with payment processors and regulatory bodies where required by law.

Breach Notification

If unauthorised access occurs, we notify affected users within 72 hours via email and provide guidance on account recovery and…

What players ask us about terms, rights, and account rules

Your account remains open and your balance is preserved. We do not close inactive accounts or charge dormancy fees. You can return anytime and withdraw your funds. If your account shows unusual activity after a long absence, we may ask you to re-verify your identity before processing withdrawals.

Yes. Open account settings, select 'Close Account', and confirm. We immediately stop accepting new deposits and freeze bonuses. Your remaining balance is withdrawable within 24 hours of verification, using the same payment method you deposited with or a method on file.

We retain your data for 7 years to resolve disputes and meet Indonesian tax law. Your payment details are encrypted and stored separately from browsing data. You can request data deletion where local law permits by emailing [email protected] with your account ID.

We check that the withdrawal amount does not exceed your balance, that your account shows no fraud flags, and that the destination payment method matches your account records. DANA, OVO, GoPay and QRIS transfers clear within minutes after verification. Bank transfers may take 1–2 business days.

Contact [email protected] within 48 hours of the dispute with your account ID and transaction ID. We review game logs and payment records. If we find an error on our side, we correct it immediately. If a payment failed, we reinstate the funds and advise you to retry the withdrawal.

No. We share data only with payment processors needed to complete your deposit or withdrawal, and with regulatory authorities where Indonesian law requires it. We do not sell, broker, or share your information for marketing purposes. See our full privacy policy linked in account settings.

We contact you via the email and phone number on file and may temporarily restrict withdrawals pending verification. You can verify your identity by uploading ID documents or answering security questions in your account. Once verified, restrictions lift within 24 hours and your funds are available again.